How it works
How SilverFrame Works
Send your tapes and photos by post, or drop them off by appointment.
Four Simple Steps
- 1
Order Online
A rough count is fine, or let us count it for you for £25.
- 2
Get It to Us
Prepaid label, your own tracked postage, or drop off by appointment.
- 3
We Digitise in 5–7 Working Days
We email you when it arrives and again when it’s ready.
- 4
Enjoy Them Again
Download your photos and videos and get your originals back.
Orders ready in
5–7 working days
Inside Our Studio
We built our own software, SilverFrame Studio, to track every item and check every photo and video.
- 1
Photographed on Arrival
Your parcel is photographed as it arrives, then every item is bagged and given its own QR label. Big orders are weighed and recorded too.
- 2
Scanned in Order
Each bag’s QR code is scanned before we start, so every file saves straight to your order, in sequence.
- 3
Checked by Software, Then by a Person
SilverFrame QC flags anything odd, then we check every order on screen ourselves, including the tape footage.
- 4
Ready to Download
Your photos and videos go to the cloud and you get a message with your final invoice. Any refund goes straight back to your card.
Quality Control
Tested Every Day
Every day we run the same test slides, negatives and photos through our scanners to check nothing has changed, so you always get the best quality.
Calibrated Kit
Scanners and screens are calibrated, so the colours you see are the colours on your film.
Three Ways to Get It to Us
They can’t be replaced. Choose the way that feels safest.
Drop Off in Harrow
Free, by appointment in Kenton, HA3. Choose drop-off when you check out and pick a time.
Our Prepaid Label
Royal Mail Tracked 24, emailed when you pay. No printer? Show the QR code at any Post Office.
Your Own Tracked Postage
Any tracked service to our door. Put the order slip inside the box. No label charge from us.
Postage
| Your order | To us | Back to you |
|---|---|---|
| Under £50 | £3.99 | £3.99 |
| £50 to £99.99 | £3.99 | Free |
| £100 or more | Free | Free |
Small box (under 2kg) shown. Large box up to 20kg is £6.99. We use Royal Mail Tracked 24 as standard, both ways. It aims to deliver the next working day, so your precious memories spend as little time in the post as possible. Drop-off in Harrow is free.
Packing Your Box
Photos
Out of frames, all facing up, in bundles of about 100 in labelled bags. No rubber bands or paper clips.
Slides
Leave them in their boxes or carousels and tape the lids shut. Label each box.
Negatives
Keep strips in their original sleeves. Don’t cut or roll them.
Video Tapes
Each in its case with a label of what’s on it. Wrap each one, and keep them away from speakers and magnets.
Any sturdy box will do. Never use an envelope or padded bag.
Honest Pricing
You only pay for the photos and videos we digitise for you. Nothing more.
Why Your Final Bill Can Change
You order with a rough count, because nobody should have to check every photo and tape. When we work on your order, we find out exactly what’s there.
We Ask Before Anything Big
If extra work would add more than £10 or 10%, we quote first and wait for your OK. Small differences are settled when your photos and videos are ready.
When You Get Money Back
- Blank tapes, and tapes we can’t save, cost nothing
- Prints that match your slides or negatives aren’t charged
- Any overpayment is refunded
When It Costs a Little More
- Thick, curled or fragile photos are scanned by hand at 55p
- Tapes over 4 hours are £2.50 per extra 30 minutes
- Other film sizes are £1 a frame
Included at No Extra Cost
- ✓Tape repairs and mould cleaning
- ✓Prints that match your negatives or slides
- ✓Writing on the backs of photos
- ✓Automatic colour correction on every scan
- ✓No AI. Your memories stay as they are
Payment
Pay When You Order
You pay for your order in full at checkout.
Your Final Bill
Overpayments are refunded when your order is ready. We ask first if extras would add more than £10 or 10%.
Card, Apple Pay, Google Pay or Klarna through Stripe. We never see your card details.
Our Promise to You
Trusting us with your tapes and photos is a big step. Here’s what we promise.
Easy to Reach
Call, WhatsApp or email us. We’ll get back to you, usually the same day.
You Always Know Where They Are
Tracked both ways, with an email when they arrive and when they’re ready.
Digitised in the UK
Every tape and photo stays in our own studio and is never outsourced.
If Anything Goes Wrong, We Fix It
If something isn’t right with your order, we’ll sort it out or give you your money back.
Ordering for Christmas?
Get your items to us by Thursday 10th December and your photos and videos will be ready before Christmas.